Maryport Group Practice

Maryport Group Practice 2020-11-25 Person 1 5 0

I am very disappointed by the service i am receiving re; repeat prescriptions. I always put my prescriptions in on time, but i never receive them and it involves me going to Normans chemist at least twice in order to collect my prescriptions. Either they do not get the approval back within 3 days, or they are not sending them over - but what has upset me is, i have contacted the reception, to be told they had them and would be with the chemists - to then go over today and they still aren't there. I work and i can't just keep trailing over to chemists. I wasn't given any help, just talked over and told the doctors were busy (which i completely understand) I now will run out of medication today - even though i put in a repeat prescription on day 24 and i cannot get back to the chemists until Friday afternoon. I wanted to put a complaint in and was told to write a letter or do it online - but i cannot find an email or an online complaint form. I find the doctors / nurses i ever need to speak to very helpful and supportive - but this issue with prescriptions is very stressful and i found the receptionist unhelpful.

Prescriptions need to be picked up quicker and sent over in a morning - people work and we can't just go over late afternoon. Also, i have had issues every month with Normans and prescriptions - i often have to phone up the doctors to find out what is happening - i feel this needs looked into - why are prescriptions never ready? The last thing a person needs living with anxiety, is to run out of tablets when they have put their prescription in on time.

Maryport Group Practice 2019-06-05 Person 5 5 0

I got a home visit by doctor Matt Barber on Saturday/ Sunday night 1June. I found this doctor really , caring, thoughtful, thorough and giving clear explanations. He even came back a few hours later to check if I had improved. I have to give a 10 out of 10 for this home visit!

Maryport Group Practice 2019-04-09 Person 4 5 0

After contacting whitehaven and carlisle hospital about moving my orthopaedic app forward as I was in so much pain yesterday. I decided to go to Maryport health services. Wasn’t expecting to be able to see anyone as I just walked in at quart to 2. Receptionist was very sympathetic and got me an app with Mandy who was a nurse. Mandy was fabulous and rung whitehaven and said I needed it looked at because this lady is in so much pain. Fantastic help from maryport.

Maryport Group Practice 2019-03-16 Person 1 5 0

Rang on Friday 15th March to get telephone consultation for my disabled mother whohas broken her arm as she need a prescription for pain relief . The receptionist refused this and was told to ring 111 this was at 2pm took us to 10pm that night to get help for her.

Maryport Group Practice 2018-01-30 Person 5 5 0

The doctor explained everything to me and answered all my question and have n0complaints about my appointment today and I am completely satisfied